Widerrufsrecht

Return & Refund Policy

Last updated: March 12, 2025

At Sakura Secrets, we strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, you may request a return under the following conditions.

1. Return Conditions

You can request a return if:
✔ The product is unused, unopened, and in its original packaging.
✔ The request is made within 14 days of receiving your order.
✔ The item has a manufacturing defect or a shipping-related issue.

📩 To request a return, contact us at sakurasecretspro@gmail.com with your order number and a photo of the item (if applicable).

2. Items Not Eligible for Return

❌ Opened or used products for hygiene and safety reasons.
❌ Gift cards and promotional items (unless defective).
❌ Orders placed with an incorrect address provided by the customer.

3. Refund Process

✔ Once your return is approved, we will provide you with the return address.
✔ Return shipping costs are the customer’s responsibility, except in cases of our error.
✔ After receiving and inspecting the item, the refund will be processed within 7 to 10 business days to the original payment method.

4. Shipping Issues

If your package is damaged or lost, please contact us immediately. We will work with our shipping partner to find a suitable solution (replacement or refund).

5. Changes & Contact

We reserve the right to modify this policy at any time. For any inquiries, contact us at sakurasecretspro@gmail.com.